Refund Policy

• At Socials.pk, we strive to deliver high-quality digital marketing services to our clients. We want you to be satisfied with your purchase, and we have established this refund policy to ensure fairness and transparency in handling refund requests. Please read this policy carefully before engaging with our services.

Eligibility for Refunds

• Refunds may be considered in the following situations:
  • If there is a failure to deliver the agreed-upon services as outlined in the service package.
  • We do not accept returns after the services have been started.

Refund Request Process

• To initiate a refund request, please contact our customer support team within 3 working days of the service order.
• Provide detailed information about the issue and any relevant evidence or documentation to support your claim.
• We will review your request and respond to you within a reasonable timeframe.

Cancellation of Service:

You may cancel any order within 3 days of placement. Post expiry of the aforementioned period, no cancellation requests shall be entertained by us.

Refund Evaluation and Processing

• Refund requests will be evaluated based on the specific circumstances and the terms outlined in the service agreement.
• If a refund is approved, we will process it within [7] business days using the original payment method.

Non-Refundable Services

Please note that certain services may be non-refundable, such as:

• Verification of Google profile is your own responsibility
• If the profile goes live once and then gets deleted, we won’t be held responsible
• If you gave us wrong physical address.
• Services that have been fully or partially utilized.
• Customized or personalized services that cannot be resold.
• Third-party services or expenses incurred on your behalf.

Disputes and Resolution

• In the event of a dispute regarding a refund request, we encourage open communication to reach a satisfactory resolution.
• If the matter remains unresolved, either party may seek legal remedies as per the terms outlined in the service agreement.

Modifications to the Refund Policy

• We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or need further assistance regarding our refund policy, please reach out to our customer support team at knock@socials.pk